Refund policy

We want you to love your furniture. This page explains how cancellations, returns and refunds work. It’s a summary of our Terms of service, which set out the full details.

Last updated 14 October 2026

1Cancelling before delivery

Online and phone orders

• You can cancel any time before your order is dispatched for a full refund, including delivery.
• If you cancel after dispatch, or refuse delivery, this will be treated as a return and our collection charge will apply (see Returning an item).

Showroom orders

• Showroom orders are not covered by the 14-day cooling-off period that applies to online orders.
• You can cancel free of charge within 48 hours of placing your order.
• After 48 hours, cancellation is at our discretion, and we will deduct our reasonable costs of up to 20% of the order value from your deposit or refund.
• Showroom orders can’t be cancelled once dispatched.

To cancel, email support@dantefurniture.com with your order number.

2Returning an item (change of mind)

Online and phone orders

• If you change your mind, you must tell us within 14 days of delivery. Please contact us before returning anything.
• You can return your item in one of two ways:

• Your item must be returned, or ready for collection, within 14 days of telling us, with feet removed and any detachable parts packed as they arrived.
• If you return it yourself, the item must be properly protected. It remains your responsibility until it reaches us, and any damage caused in transit will be deducted from your refund.
• Items are inspected when we receive them. If an item has been used or handled beyond what’s needed to check it (for example stains, marks, odours, pet hair or damage), we will deduct an amount for the loss in value, up to the full price.

Showroom orders

• We don’t accept change-of-mind returns on showroom purchases once delivered.

3Items that can’t be returned for change of mind

• Made-to-order items (custom sizes, customer’s own fabric, special-order fabrics or finishes outside our standard range, and bespoke configurations, marked “Made to order” on the product page and your order confirmation) can be cancelled free of charge within 48 hours of ordering. After that, they can’t be cancelled or returned for change of mind, as they are made especially for you.
• If we agree to cancel a made-to-order item after 48 hours, we will deduct our costs, which may be up to the full price if production has started.
• Mattresses can’t be returned once the hygiene seal has been removed, unless faulty.
• Showroom ex-display and clearance purchases are sold as seen and can’t be cancelled or returned for change of mind.
• Online clearance purchases keep your 14-day right to cancel. You can return the item yourself free of charge, or we can collect it for our collection charge (see Returning an item).

None of this affects your rights if an item is faulty.

4If your furniture won’t fit

• It’s your responsibility to check your furniture will fit. Please measure doorways, hallways, stairs, landings, turns and the room itself, and compare them with the dimensions on our product page.
• If it won’t fit on the day, you can choose to:

• Online and phone orders taken back are treated as a change-of-mind return. Our collection charge applies (see Returning an item), and we’ll refund the rest, including standard delivery.
• Showroom orders taken back can be exchanged for another item. You pay any price difference plus a redelivery charge. Alternatively, at our discretion, we may cancel your order and deduct our costs of up to 20% of the order value, plus the delivery charge.

5Damaged on delivery

At delivery

• Please check your furniture with our team before signing. Any damage will be recorded on our delivery app, and our team will take photos.
• If your furniture is damaged, you can choose to:

• If a replacement isn’t available within a reasonable time, we’ll refund you in full.

Damage found after delivery

• Please contact us within 48 hours at support@dantefurniture.com with your order number and three photos: a close-up, one from about 60cm, and one of the whole item.
• If damage wasn’t noted at delivery, or is reported after 48 hours, we’ll need to inspect the item before agreeing it was damaged in transit.
• Missing parts must be reported within 72 hours of delivery.
• We’ll contact you within 2 working days. Please don’t attempt your own repairs, as this may affect your claim.

6Faulty goods

• Our guarantee covers manufacturing faults only. It is for the original purchaser and cannot be transferred.
• To make a claim, email support@dantefurniture.com with your order number, a description of the fault and three photos: a close-up, one from about 60cm, and one of the whole item.
• Within 30 days of delivery, you can choose a refund, repair or replacement.
• After 30 days, we will repair or replace the item first. If that doesn’t fix the fault, you can have a refund or a price reduction.
• After 6 months, you’ll need to show the fault was present at delivery, and any refund may be reduced to reflect your use of the item.
• If our technician finds no fault, or finds the issue is caused by wear and tear, misuse or accidental damage, we may charge a call-out fee of £75.
• Our guarantee does not apply to ex-display or clearance items. Your statutory rights are not affected for any faults that weren’t pointed out to you.

See Faulty goods and guarantee in our Terms of service for what’s not covered, and Product variation for natural characteristics such as cushion softening.

7How refunds are paid

• Refunds for cancellations are made within 14 days to your original payment method.
• Refunds for returned items are made within 14 days of us receiving the item back.
• Refunds for damaged goods are made within 14 days, with no collection charge or deductions.
• Please allow extra time for your bank or card provider to release the funds.

Finance orders

• If you cancel or return a finance order, your refund will be paid to PayItMonthly. Please continue your payments until they confirm your agreement has been updated or settled.

This policy does not affect your statutory rights. If anything here differs from our Terms of service, the Terms of service apply.