Refund policy

At Dante Furniture, we want you to be completely happy with your purchase. Please take a moment to read our returns and refunds policy before placing an order — it explains what you can return, how to do it, and what to expect.

1.  Online Returns — Your 14-Day Right to Cancel

If you bought from us online, you have 14 days from the day you receive your item to tell us you'd like to return it. You then have a further 14 days to send it back.

To qualify for a full refund, items should be:

• In the condition you received them — you're welcome to inspect the item as you would in a showroom, but it must not show signs of use.
• In their original packaging, with all tags and accessories included.
• Accompanied by your receipt, order number, or other proof of purchase.

To start a return, email us at support@dantefurniture.com. If your return is accepted, we'll send you instructions and a return shipping label.

Please note: items sent back without contacting us first will not be accepted.

2.  Damaged, Defective or Incorrect Items

Please inspect your order on delivery. If your item arrives damaged, defective, or isn't what you ordered, contact us within 2 working days where possible and we'll put it right quickly — with a repair, replacement, or return at no cost to you. Prompt reporting helps us resolve issues faster with our delivery partners, but does not affect your statutory rights in respect of faulty goods.

3.  Dimensions & Product Variations

• All dimensions on our website are approximate and may vary slightly due to manufacturing processes and design.
• Minor variations are normal and are not considered faults.
• If exact measurements are critical — for example, for a tight space or narrow access — please contact us before ordering and we'll be happy to help.

4.  Non-Returnable Items

Some items cannot be returned unless they are faulty:

• Made-to-order or bespoke items — including sofas and beds manufactured to your specification.
• Clearance and final-sale items, and gift cards.
• Bedding, duvets, pillows and mattresses that have been unsealed or used, for hygiene reasons.
• Items that have been assembled or modified, or that can't be returned due to their nature.

5.  Exchanges

The quickest way to get the item you want is to return your original purchase (if eligible) and place a new order. This means your replacement isn't held up while the return is processed.

6.  Refunds — Online Purchases

• You are responsible for the cost of return shipping. Original delivery charges are non-refundable, except where the item is faulty.
• If an item is returned with its value reduced by handling beyond what was needed to inspect it, a deduction of up to 20% may be made from your refund.
• Once we receive and inspect your return, we'll email you to confirm whether your refund has been approved.
• Approved refunds are processed to your original payment method within 14 days of us receiving the item back.
• Please allow extra time for your bank or card provider to release the funds.

7.  Cancelling an In-Store Order

The 14-day right to cancel applies to online orders only. It does not apply to orders placed in person at one of our showrooms, where you have had the opportunity to view and inspect the product before buying. However, we understand plans can change, so we offer the following:

• In-store orders may be cancelled within 2 days of purchase for a full refund, provided the goods have not yet been delivered or collected.
• After 2 days, your order is committed — it is placed with our suppliers or enters production — and can no longer be cancelled or refunded.
• This includes any deposit paid, which becomes non-refundable after the 2-day period.
• To cancel, contact the showroom where you placed your order or call us on 01282 570700 with your receipt or order number.
• Refunds for cancelled orders are issued to the original payment method within 10 business days.

Once your order has been delivered or collected, it cannot be returned or refunded for change of mind. Please check all dimensions, colours, and access routes (doorways, staircases, hallways) carefully before ordering — our showroom staff will be happy to help.

Orders that cannot be cancelled at any stage

• Custom-made or bespoke items ordered to your specification (e.g. specific fabric, colour, or configuration), once production has begun
• Clearance, ex-display, or final-sale items

8.  Damaged or Defective In-Store Purchases

If an item bought in-store turns out to be damaged or defective, let our team know within 2 days where possible. We'll arrange a repair, replacement, or return at no extra cost. Your statutory rights under the Consumer Rights Act 2015 apply in full to faulty goods, whether bought in-store or online.

9.  What We Can't Accept Responsibility For

Dante Furniture is unable to accept returns or claims in the following situations:

• Items that don't fit because doorways, staircases, or room spaces weren't measured before ordering.
• The wrong size being ordered despite advice from our staff.
• Minor variations in colour or material caused by lighting, screen display settings, or differences between manufacturing batches.
• Damage caused by incorrect assembly by the customer or a third party.

10.  Delivery, Access & Refused Deliveries

• Delivery dates are estimates and may vary due to manufacturing and courier schedules. We will keep you updated of any changes.
• It is your responsibility to ensure the item will fit through all access routes — doorways, hallways, staircases, and lifts — before ordering. Please measure carefully; our staff can advise on packaged dimensions.
• If a delivery fails or is refused because the item does not fit, or because nobody is available at the agreed delivery slot, redelivery and return-to-depot charges may apply and will be deducted from any refund due.
• Items refused at delivery for change of mind are treated under the relevant cancellation terms above — for in-store orders, this means the order remains non-refundable.

11.  Orders Placed on Finance

If you pay using a finance agreement, you have a separate legal right to withdraw from the credit agreement within 14 days of signing. Please note this cancels the finance only — it does not cancel your order, and the cash price of the goods will still be payable in accordance with this policy. If you cancel an eligible order within the applicable cancellation period, any linked finance agreement will be cancelled alongside it.

12.  How to Return an Item

• Online purchases: Email support@dantefurniture.com before sending anything back, and we'll guide you through the process.
• In-store orders: To cancel within the 2-day period, contact the showroom where you placed your order or call us on 01282 570700 with your receipt or order number.

This policy does not affect your statutory rights. For online purchases, your rights under the Consumer Contracts Regulations 2013 apply. For all purchases, your rights under the Consumer Rights Act 2015 apply to goods that are faulty, not as described, or not fit for purpose.