Terms of service

These terms apply to every order placed with MXB Trading Ltd, trading as Dante Furniture, online at dantefurniture.co.uk, by phone, or in our showrooms.

Last updated 14 October 2026

1Ordering and payment

• Online orders: payment is taken in full when you order, unless you’re paying by finance. Our order confirmation email is an acknowledgement only. The contract is formed when we dispatch your goods.
• Showroom orders: a minimum deposit of 25% is required. The contract is formed when you sign your order form and pay your deposit.
• The balance must be paid in cleared funds at least 72 hours before delivery, unless an agreed finance or payment plan is in place. We cannot take payment on delivery, and we will not deliver until your order is paid in full.
• If your balance is still unpaid 7 days after we send you a reminder, we may cancel your order and deduct our reasonable costs from your deposit.
• Pricing errors: if an item is listed at an obviously incorrect price, we are not obliged to supply it at that price, even after confirming your order. We’ll contact you to either pay the correct price or cancel for a full refund. If we don’t hear back within 7 days, your order will be cancelled and refunded.

2Changing your order

• You can change your order free of charge within 48 hours of placing it.
• After 48 hours, changes are at our discretion. Any change may alter the price (charged at the current price) and your delivery lead time will restart.
• For showroom orders changed after 48 hours, we will charge our reasonable costs of up to 20% of the value of the items changed.
• Changes can’t be made once your order has been dispatched.
• Changing your delivery address may change your delivery charge, and the new address must be within our delivery area.

3Cancelling your order

Online and phone orders

• You can cancel any time before your order is dispatched for a full refund, including delivery.
• If you cancel after dispatch, or refuse delivery, this will be treated as a return and our collection charge will apply (see Returns).
• Refunds are made within 14 days to your original payment method. Finance refunds are paid to your finance provider.

Showroom orders

• Showroom orders are not covered by the 14-day cooling-off period that applies to online orders.
• You can cancel free of charge within 48 hours of placing your order.
• After 48 hours, cancellation is at our discretion, and we will deduct our reasonable costs of up to 20% of the order value from your deposit or refund.
• Showroom orders can’t be cancelled once dispatched.

To cancel, email support@dantefurniture.com with your order number.

4Returns (change of mind)

Online and phone orders

• If you change your mind, you must tell us within 14 days of delivery. Please contact us before returning anything.
• You can return your item in one of two ways:

• Your item must be returned, or ready for collection, within 14 days of telling us, with feet removed and any detachable parts packed as they arrived.
• If you return it yourself, the item must be properly protected. It remains your responsibility until it reaches us, and any damage caused in transit will be deducted from your refund.
• Refunds are made within 14 days of us receiving the item back.
• Items are inspected when we receive them. If an item has been used or handled beyond what’s needed to check it (for example stains, marks, odours, pet hair or damage), we will deduct an amount for the loss in value, up to the full price.
• Mattresses can’t be returned once the hygiene seal has been removed, unless faulty.

Showroom orders

• We don’t accept change-of-mind returns on showroom purchases once delivered.

5Made-to-order items

• Some items are made to your specification, including custom sizes, customer’s own fabric, special-order fabrics or finishes outside our standard range, and bespoke configurations. These are marked “Made to order” on the product page and on your order confirmation.
• Made-to-order items can be cancelled free of charge within 48 hours of ordering. After that, they can’t be cancelled or returned for change of mind, as they are made especially for you.
• If we agree to cancel a made-to-order item after 48 hours, we will deduct our costs, which may be up to the full price if production has started.
• This does not affect your rights if the item is faulty.

6Delivery

Delivery charges

• Delivery is charged by postcode area, and the charge for your address is shown at checkout.
• An extra charge may apply for island addresses (this does not apply to Northern Ireland).
• One delivery charge applies per order, based on the largest item. If you ask for items to be delivered on separate days, each delivery is charged separately.
• Smaller items (such as footstools, cushions and accessories) may be sent by courier to your door rather than by our two-person team.

Lead times and booking

• The lead time for each item is shown on its product page at dantefurniture.co.uk. Lead times are estimates.
• Delivery dates depend on stock arriving from our suppliers, and may be affected by events outside our control, such as shipping and port delays. We’ll keep you updated if your order is delayed.
• We’ll text you to confirm your delivery date, and send a reminder the day before with your delivery slot. Please reply to confirm.
• Deliveries take place Monday to Friday. We can’t guarantee specific times or days.

On the day

• An adult (18 or over) must be present to receive and sign for your order. We won’t leave goods unattended.
• Please make sure there is safe access and parking close to your property, the route to your room is clear, and pets are kept secure.
• Our two-person team will deliver to the room of your choice, fit feet and backs, and take the packaging away.
• Delivery is to ground and first floors as standard. Higher floors without a lift are by arrangement and may cost extra.
• Our team may refuse to carry items where access is unsafe (for example steep or narrow steps, loose banisters, or no safe parking). See Access and fitting for what happens if your furniture won’t fit.

Damage to your home

• Our team takes care when delivering, but please remove fragile and valuable items from the route beforehand.
• If our team damages your property, tell them before they leave, or contact us within 48 hours with photos.
• We’re not responsible for existing damage, or for damage caused by unsafe access you didn’t tell us about. We won’t cover repairs you arrange without agreeing them with us first.

Old furniture removal

• We can take away your old furniture when we deliver. Prices and availability are shown at checkout.
• Items must be emptied of personal belongings and ready to go when we arrive.
• We may refuse items that are soiled, infested or unsafe to carry. Any removal fee you’ve paid for refused items will be refunded.

Ownership and responsibility

• The goods remain ours until paid for in full.
• Responsibility for the goods passes to you once they’re delivered and signed for.

7Access and fitting

Before you order

• It’s your responsibility to check your furniture will fit. Please measure doorways, hallways, stairs, landings, turns and the room itself, and compare them with the dimensions on our product page.
• Tell us about any access issues before delivery, such as narrow stairs, tight turns, low ceilings or restricted parking.

On delivery

• Our team will remove feet and any detachable parts and try reasonable angles to get your furniture in.
• We won’t remove doors, door frames, windows or banisters, lift items over balconies or through windows, or dismantle items that aren’t designed to come apart.
• If you ask our team to attempt a difficult access, this is at your own risk. We’re not responsible for damage to your furniture or property as a result, and we’ll ask you to sign to confirm this.

If your furniture won’t fit

You can choose to:

• Online and phone orders taken back are treated as a change-of-mind return. Our collection charge applies (see Returns), and we’ll refund the rest, including standard delivery.
• Showroom orders taken back can be exchanged for another item. You pay any price difference plus a redelivery charge. Alternatively, at our discretion, we may cancel your order and deduct our costs of up to 20% of the order value, plus the delivery charge.
• If we need to come back for a second attempt, our redelivery charge applies.

8Rescheduling, failed deliveries and storage

Rescheduling

• You can change your delivery date free of charge if you give us at least 72 hours’ notice.
• With less than 72 hours’ notice, a redelivery charge equal to your original delivery charge will apply.

Failed deliveries

• If no adult is home to receive your order, we can’t access your property, or we can’t reach you, our team will wait up to 15 minutes and try to call you before leaving.
• A redelivery charge equal to your original delivery charge will apply to rebook.

Storage

• We’ll store your order free of charge for 14 days from the date it’s ready for delivery, or your first booked delivery date, whichever is earlier.
• After that, storage is charged at £10 per item per week, payable before delivery.
• If your order hasn’t been delivered within 8 weeks of being ready, we’ll give you 14 days’ written notice. If you still don’t arrange delivery, we may cancel your order and refund what you’ve paid, less storage charges, delivery charges and our reasonable costs.

9Damaged on delivery

At delivery

• Please check your furniture with our team before signing. Any damage will be recorded on our delivery app, and our team will take photos.
• If your furniture is damaged, you can choose to:

• If a replacement isn’t available within a reasonable time, we’ll refund you in full.

Damage found after delivery

• Please contact us within 48 hours at support@dantefurniture.com with your order number and three photos: a close-up, one from about 60cm, and one of the whole item.
• If damage wasn’t noted at delivery, or is reported after 48 hours, we’ll need to inspect the item before agreeing it was damaged in transit.
• Missing parts must be reported within 72 hours of delivery.

What happens next

• We’ll contact you within 2 working days.
• Refunds for damaged goods are made within 14 days, with no collection charge or deductions.
• Please don’t attempt your own repairs, as this may affect your claim.

10Faulty goods and guarantee

Our guarantee

• Our guarantee covers manufacturing faults only. It is for the original purchaser and cannot be transferred.

How to make a claim

• Email support@dantefurniture.com with your order number, a description of the fault and three photos: a close-up, one from about 60cm, and one of the whole item.
• We may arrange for a technician to inspect your furniture before agreeing a remedy.
• Within 30 days of delivery, you can choose a refund, repair or replacement.
• After 30 days, we will repair or replace the item first. If that doesn’t fix the fault, you can have a refund or a price reduction.
• After 6 months, you’ll need to show the fault was present at delivery, and any refund may be reduced to reflect your use of the item.
• Repairs may use equivalent parts or materials. We can’t guarantee an exact colour match to your original fabric. Any remedy is limited to the price you paid.

Call-out charge

• If our technician finds no fault, or finds the issue is caused by wear and tear, misuse or accidental damage, we may charge a call-out fee of £75.

What’s not covered

• Normal wear and tear, including seat softening, creasing and fabric pilling (see Product variation)
• Accidental damage, stains, spills, burns and pet damage
• Damage from misuse, not following care instructions, or exposure to direct sunlight or heat
• Repairs not arranged or agreed by us
• Commercial use, or furniture used or taken outside the UK

This guarantee is in addition to your statutory rights.

115 Year Furniture Protection

• Our optional 5 Year Furniture Protection plan is provided by Castelan. It covers accidental stains and damage (including pet and child damage), and structural faults that appear after our guarantee ends, for 5 years from delivery. Full cover and exclusions are set out in your plan documents.
• There is no excess on claims.
• The plan is a one-off payment based on the value of your furniture. The price is calculated at checkout.
• The plan can be added when you order, or up to 14 days after delivery, online, in our showrooms, or by calling 01282 570700.
• You can cancel within 14 days of receiving your plan documents for a full refund. After that, the plan is non-refundable. If you cancel or return your furniture, your plan will be refunded in full.
• Claims are made directly with Castelan at claim.castelangroup.com or on 01934 416614, as soon as possible after the damage occurs.
• The plan is a separate contract with Castelan and doesn’t affect your statutory rights.

12Product variation

Sizes

• Dimensions shown are approximate and may vary by up to 5cm due to the handmade nature of upholstered furniture.

Colours and images

• Colours may look different on your screen, and fabric swatches may vary slightly from the finished product.
• Fabrics and leathers are made in batches, so we can’t guarantee that items bought separately or at a later date will match exactly.
• Images are for illustration and may be computer-generated or enhanced. Scatter cushions and accessories shown are for styling only, unless listed as included.
• We may make minor changes to designs and materials. Your item will be essentially the same as the one shown.

Cushion care and softening

All cushions soften with use. This is normal and not a fault:

• First 3 months: cushions settle and lose around 10% of their firmness.
• After that: they keep softening gradually, losing up to 30% of their firmness over the life of your furniture.

You are responsible for maintaining your cushions:

• We will not accept claims for softening, flattening, dipping, lumpy or misshapen cushions, or uneven wear from using the same seat.
• If a technician visit finds cushion issues caused by normal use or lack of care, our £75 call-out charge applies.
• Care instructions are supplied with your furniture and available on our website.

Natural characteristics (not faults)

• Fabric: pilling, pile crushing, shading and creasing are natural features, particularly on chenille, velvet and textured fabrics.
• Leather: natural markings, creases, scars and shade differences are characteristics of genuine leather.
• New furniture: a slight smell from new materials is normal and will fade. Recliner mechanisms may make minor operating sounds.
• Fading and cleaning: colours may fade in direct sunlight, and cleaning parts of a suite separately may cause slight colour differences.
• Comfort: comfort and firmness are a matter of personal preference and are not a fault.

13Ex-display and clearance

What they are

• Ex-display items have been on display in our showrooms. They may show signs of handling, such as minor marks, scuffs, creasing or softened cushions.
• Clearance items are end-of-line, overstock or returned items. They may have minor marks or damaged packaging.

Showroom purchases

• Ex-display and clearance items must be paid in full at the time of purchase.
• Items are sold as seen. Please inspect your item before buying. Any marks or defects will be noted on your order form, and these are not faults.
• Showroom ex-display and clearance purchases can’t be cancelled or returned for change of mind.
• Ex-display items may be supplied fully assembled. It’s your responsibility to check the item will fit your access and room. We can’t offer a refund if it doesn’t fit.

Online clearance purchases

• Your 14-day right to cancel applies. You can return the item yourself free of charge, or we can collect it for our collection charge (see Returns).
• The item you receive may not be the exact one pictured, but will match the description.

For all ex-display and clearance items

• Items must be collected or delivered within 14 days of purchase. After that, storage charges apply (see Rescheduling, failed deliveries and storage).
• Our guarantee does not apply to ex-display or clearance items. Your statutory rights are not affected for any faults that weren’t pointed out to you.
• Ex-display and clearance items are excluded from discount codes and other promotions.

14Pricing, discount codes and finance

Pricing

• All prices include VAT. Delivery and optional services are charged separately and shown at checkout.
• Prices may change at any time, but the price of your order is fixed once your order is confirmed.
• “Was” prices are prices at which we have previously sold the item.
• We don’t offer price matching, and we can’t refund the difference if a price is reduced after you’ve ordered.

Discount codes

• One discount code per order. Codes can’t be combined with other offers, added after your order is placed, or exchanged for cash.

Finance

• Finance is provided by PayItMonthly and is subject to status and their terms and conditions.
• If you cancel or return a finance order, your refund will be paid to PayItMonthly. Please continue your payments until they confirm your agreement has been updated or settled.

Dante Furniture payment plans

• Where we agree a payment plan with you, payments are collected by Direct Debit on the agreed dates.
• Your goods remain our property until all payments have been made.
• If two payments are missed, the full outstanding balance becomes due immediately.

15Complaints, liability and general

Complaints

• If you’re unhappy, email support@dantefurniture.com or call 01282 570700 with your order number.
• We’ll acknowledge your complaint within 2 working days and aim to send our final response within 30 days.
• If we can’t resolve your complaint, we’ll send you a final response letter. You can then refer your complaint to the Furniture & Home Improvement Ombudsman (fhio.org), whose decisions we follow.
• Complaints about finance can be referred to the Financial Ombudsman Service.

Our liability

• Our total liability to you is limited to the price you paid for your order.
• We are not responsible for indirect or consequential losses, including loss of earnings, time taken off work to wait for deliveries or repairs, or inconvenience.
• We are not responsible for delays or failures caused by events outside our reasonable control, such as supplier or shipping delays, extreme weather, strikes or road closures. We’ll keep you informed and deliver as soon as we can.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
• Our products are for domestic use only.

General

• These terms are provided by MXB Trading Ltd, trading as Dante Furniture, company number 14668623, registered office 17–19 High Street, Mexborough, S64 9AF.
• The terms in force at the time you place your order will apply to it.
• These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
• Your statutory rights are not affected.