Shipping policy

We want this process to be smooth, transparent, and stress-free — here’s everything you need to know.

In-stock sofas: Expect delivery within 2–7 working days. We’ll notify you promptly if there are any delays—whether due to stock issues or shipping disruptions.
Made-to-order items: You’ll receive an on-page estimated delivery date.
Finance orders: Delivery timelines start once your finance is approved and your contract is signed.

We’ll inform you without delay if your order experiences issues—like stock shortages or external disruptions.
You’ll receive a revised estimated delivery date and updates from our customer care team until your items arrive.

We deliver across the United Kingdom mainland only.
If you’re unsure whether we deliver to your area, please contact us via live chat, phone (01282 570700), or email (support@dantefurniture.com).

Please ensure clear access to your property, including inside hallways, lifts, staircases, and entrances.
Let us know upfront about any complexities—such as one-way streets, rural lanes, parking issues, or narrow doorways. This helps reduce complications on delivery day.
If access issues cause damage during delivery, this is the customer’s responsibility, and returns or replacements will not be possible.
Our two-person crew will deliver your item to your chosen room at no extra charge, including upstairs or upstairs-to-room deliveries.

Expect a courtesy call about one hour before our arrival.
Someone needs to be present to accept delivery and ensure clear pathways.
If you notice any visible damage or missing parts, please inform us within 24-48 hours of delivery.

If we can’t access your property due to access issues, we may still attempt delivery. If not possible, delivery will fail and you may incur charges.
Failed deliveries may incur a £100 re-delivery fee (or deducted from any refund if the order is cancelled).
If you wish to cancel after a failed delivery, delivery and restocking fees will apply.

If we cannot reach you due to incorrect contact details, your delivery may not be scheduled.
To change your delivery date, please notify us at least 48 hours in advance. Changes made within 48 hours may incur a £50 fee.