Shipping policy

We want delivery to be smooth, transparent and stress-free — here’s everything you need to know.

In-stock sofas: delivery within 2–7 working days. We’ll let you know promptly if there are any delays, whether due to stock or shipping disruption.
Made-to-order items: you’ll see an estimated delivery date on the product page.
Finance orders: delivery timelines start once your finance is approved and your contract is signed.

We’ll inform you without delay if your order runs into issues such as stock shortages or external disruption.
You’ll receive a revised estimated delivery date and regular updates from our customer care team until your items arrive.

We deliver across the UK mainland only.
Not sure if we deliver to your area? Contact us via live chat, phone (01282 570700) or email (support@dantefurniture.com).

Please ensure clear access to your property, including hallways, lifts, staircases and entrances.
Let us know upfront about anything that could complicate delivery — one-way streets, rural lanes, parking restrictions or narrow doorways.
If access issues cause damage during delivery, this is the customer’s responsibility and returns or replacements will not be possible.
Our two-person crew will deliver your item to your chosen room at no extra charge, including upstairs deliveries.

Expect a courtesy call about one hour before we arrive.
Someone needs to be present to accept delivery and ensure pathways are clear.
If you notice any visible damage or missing parts, please tell us within 24–48 hours of delivery.

If we can’t reach your property because of access issues we may still attempt delivery. If it isn’t possible, the delivery will fail and charges may apply.
Failed deliveries may incur a £100 re-delivery fee (or this will be deducted from any refund if the order is cancelled).
If you cancel after a failed delivery, delivery and restocking fees will apply.

If we can’t reach you because of incorrect contact details, your delivery may not be scheduled.
To change your delivery date, let us know at least 48 hours in advance. Changes made within 48 hours may incur a £50 fee.

Our team is happy to help.