Shipping policy

We want delivery to be smooth and stress-free. Here’s everything you need to know. It’s a summary of our Terms of service, which set out the full details.

Last updated 14 October 2026

1Delivery charges

• Delivery is charged by postcode area, and the charge for your address is shown at checkout.
• An extra charge may apply for island addresses (this does not apply to Northern Ireland).
• One delivery charge applies per order, based on the largest item. If you ask for items to be delivered on separate days, each delivery is charged separately.
• Smaller items (such as footstools, cushions and accessories) may be sent by courier to your door rather than by our two-person team.
• Not sure if we deliver to your area? Contact us via live chat, on 01282 570700 or at support@dantefurniture.com.

2Lead times and booking

• The lead time for each item is shown on its product page at dantefurniture.co.uk. Lead times are estimates.
• Delivery dates depend on stock arriving from our suppliers, and may be affected by events outside our control, such as shipping and port delays. We’ll keep you updated if your order is delayed.
• We’ll text you to confirm your delivery date, and send a reminder the day before with your delivery slot. Please reply to confirm.
• Deliveries take place Monday to Friday. We can’t guarantee specific times or days.
• The balance must be paid in cleared funds at least 72 hours before delivery, unless an agreed finance or payment plan is in place. We cannot take payment on delivery, and we will not deliver until your order is paid in full.
• Finance orders: delivery timelines start once your finance is approved and your agreement is signed.

3On the day

• An adult (18 or over) must be present to receive and sign for your order. We won’t leave goods unattended.
• Please make sure there is safe access and parking close to your property, the route to your room is clear, and pets are kept secure.
• Our two-person team will deliver to the room of your choice, fit feet and backs, and take the packaging away.
• Delivery is to ground and first floors as standard. Higher floors without a lift are by arrangement and may cost extra.
• Our team may refuse to carry items where access is unsafe (for example steep or narrow steps, loose banisters, or no safe parking).

Ownership and responsibility

• The goods remain ours until paid for in full.
• Responsibility for the goods passes to you once they’re delivered and signed for.

4Access and fitting

Before you order

• It’s your responsibility to check your furniture will fit. Please measure doorways, hallways, stairs, landings, turns and the room itself, and compare them with the dimensions on our product page.
• Tell us about any access issues before delivery, such as narrow stairs, tight turns, low ceilings or restricted parking.

On delivery

• Our team will remove feet and any detachable parts and try reasonable angles to get your furniture in.
• We won’t remove doors, door frames, windows or banisters, lift items over balconies or through windows, or dismantle items that aren’t designed to come apart.
• If you ask our team to attempt a difficult access, this is at your own risk. We’re not responsible for damage to your furniture or property as a result, and we’ll ask you to sign to confirm this.

If your furniture won’t fit

You can choose to:

• Online and phone orders taken back are treated as a change-of-mind return. Our collection charge applies (see Returns and refunds), and we’ll refund the rest, including standard delivery.
• Showroom orders taken back can be exchanged for another item. You pay any price difference plus a redelivery charge. Alternatively, at our discretion, we may cancel your order and deduct our costs of up to 20% of the order value, plus the delivery charge.
• If we need to come back for a second attempt, our redelivery charge applies.

5Changing your delivery date

• You can change your delivery date free of charge if you give us at least 72 hours’ notice.
• With less than 72 hours’ notice, a redelivery charge equal to your original delivery charge will apply.

6Missed or failed deliveries

• If no adult is home to receive your order, we can’t access your property, or we can’t reach you, our team will wait up to 15 minutes and try to call you before leaving.
• A redelivery charge equal to your original delivery charge will apply to rebook.
• If you cancel after dispatch, or refuse delivery, this will be treated as a return and our collection charge will apply (see Returns and refunds).

7Storage

• We’ll store your order free of charge for 14 days from the date it’s ready for delivery, or your first booked delivery date, whichever is earlier.
• After that, storage is charged at £10 per item per week, payable before delivery.
• If your order hasn’t been delivered within 8 weeks of being ready, we’ll give you 14 days’ written notice. If you still don’t arrange delivery, we may cancel your order and refund what you’ve paid, less storage charges, delivery charges and our reasonable costs.

8Damage and missing parts

Your furniture

• Please check your furniture with our team before signing. Any damage will be recorded on our delivery app, and our team will take photos.
• If you find damage after delivery, contact us within 48 hours at support@dantefurniture.com with your order number and three photos: a close-up, one from about 60cm, and one of the whole item.
• Missing parts must be reported within 72 hours of delivery.
• See Returns and refunds for your options if something arrives damaged.

Your home

• Our team takes care when delivering, but please remove fragile and valuable items from the route beforehand.
• If our team damages your property, tell them before they leave, or contact us within 48 hours with photos.
• We’re not responsible for existing damage, or for damage caused by unsafe access you didn’t tell us about. We won’t cover repairs you arrange without agreeing them with us first.

9Old furniture removal

• We can take away your old furniture when we deliver. Prices and availability are shown at checkout.
• Items must be emptied of personal belongings and ready to go when we arrive.
• We may refuse items that are soiled, infested or unsafe to carry. Any removal fee you’ve paid for refused items will be refunded.

This policy does not affect your statutory rights. If anything here differs from our Terms of service, the Terms of service apply.